Responses (1)

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embrun

On the phone w/ Ring community support waiting for an upper level technician to become available. I went through this hell 2 days ago for hours sitting on hold and nobody answered.

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15-11-2020 15:21:55

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embrun

PS- It really bothers me that Ring 1st level technicians can't give me a ticket# to reference for support calls. An email trail for the support call would substantially improve the customer's feeling of accountability here too.

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15-11-2020 15:23:34

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embrun

Finally got an L2 technician and they have provided an email trail. Tech believes my comcast router's WiFi 6 feature is causing issues. Can't turn it off unfortunately (802.11 ax) even through the admin site on the router. Next step is to try a dumb WiFi router from the store as an access point. She also mentioned the Ring Chime Pro may help as it supports more WiFi bands and provides a proprietary access point feature to assist with the Video Doorbell's connectivity.

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15-11-2020 16:00:50

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embrun

The "dumb router" option worked.I bought a $30 Linksys E2500 from Walmart (called a "Wi-Fi 4" router, not a Wi-Fi 5 or Wi-Fi 6 device) and set it up in "Bridge" mode, with an ethernet connection to my Xfinity router. The Linksys E2500 has a wifi SSID different from the Xfinity router.I set up my Ring Video Doorbell 3 Plus devices to use the Linksys SSID and now they work perfectly.The Linksys is set up for Mixed Mode wifi, 802.11 b/g/n.

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15-11-2020 20:34:16