Video Doorbell 3 Plus Black And White At Night

Products Video Doorbells
#1

I had a Video Doorbell 2 (2020 Release) that was always nice, fairly sharp color at night.

Just installed a Video Doorbell 3 Plus and it is black and white at night. Is it supposed to be like this?

I read a review that says “Night vision: We were also impressed with the 3 Plus’ night vision, which was black and white thanks to its infrared LED sensors. Even when we had a friend getting in from a red-eye in the middle of the night, we could clearly see him and buzz him in without having to call or text.”

security.org Video Doorbell 3 Plus Review

I’d much rather have the “night color vision” of the Video Doorbell 2 (2020 Release) back.

What a step backward.

2 Likes
#2

Hi @EMJ. Color Night Vision is a feature that is available on some of our Powered Devices (non-battery operated). This Help Center article here has some great information that describes Color Night Vision. As we are always striving to improve your experience with Ring, I can definitely pass along this feedback for you.

You can also add this to our Feature Request Board. This will help us to organize and share your requests with our teams here, as well as allow other neighbors to comment and add interest, all in one place. Feel free to link that post you make in the Feature Request board here so other neighbors that come to this thread can easily find your feature!

#3

Thanks for the info. I think you might be misunderstanding me.

The old Ring Video Doorbell 1 (very first version Ring made with 720p) we had always displayed motion at night IN COLOR.

The Video Doorbell 2 (2020 Release) we have always displays motion at night IN COLOR.

The new Video Doorbell 3 Plus we have ONLY displays motion at night IN BLACK AND WHITE.

Does the Video Doorbell 3 (not the 3 Plus) display motion in color at night or is it also black and white like the Video Doorbell 3 Plus?

I do not like the black and white night vision of the Video Doorbell 3 Plus and would like to get just a Video Doorbell 3 if it does in fact do color night vision like the old version 1 and like the 2nd Generation.

Thanks in advance.

#4

Hi @EMJ. Color Night Vision is not currently available for the Video Doorbell 3. For this reason, I shared information on how to make this Feature Request. In the Help Center article I shared, you will find a list of Ring Devices that do support Color Night Vision. I hope this clears things up for you!