Video doorbell 3 dropoutsdrop outs

Hi neighbors! If your Ring Doorbell 3 or 3 Plus are frequently dropping offline, the first step is to check your Doorbell’s RSSI. The RSSI is a measure of the strength of the wifi connection that your Doorbell is receiving. You can also find more wifi troubleshooting tips and tricks in our Help Center Article here.

If you’ve already reached out to support and have an open support ticket with them, or if you’re unable to resolve this concern, please follow up with our support team at one of the numbers available here. We aren’t able to view any previous tickets you may have with support, so it would be best to follow up with them if you have reached out previously. If you are outside of the US, please visit here to see how to contact support.