Ring Video Doorbell
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Video doorbell 3 dropoutsdrop outs
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Is any one else experiencing their video doorbell camera 3 constantly loosing signal & going off line until it’s manually rebooted? I have been having this issue for months now, contacting Ring many many times on this issue & still no success in stopping the drop outs. Have wired in an access point, nearer to the camera, so it’s not signal error/weakness causing the issues. It’s sometimes dropping out 3 times a day. Apparently there is a known issue & to date still no fix for it. So my advice is save your money & fix a chocolate teapot to your front door. It’ll be much more reliable. It is hardwired for power, battery is holding charge very well, firmware up to date. Not at all impressed with this set up 😡
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16-07-2022 10:52:44
Responses (2)
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Hi neighbors! If your Ring Doorbell 3 or 3 Plus are frequently dropping offline, the first step is to check your Doorbell's [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4). The RSSI is a measure of the strength of the wifi connection that your Doorbell is receiving. You can also find more wifi troubleshooting tips and tricks in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360020044511-How-to-Make-Wifi-Work-For-You).
If you've already reached out to support and have an open support ticket with them, or if you're unable to resolve this concern, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We aren't able to view any previous tickets you may have with support, so it would be best to follow up with them if you have reached out previously. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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19-07-2022 11:13:29
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denisneuberger
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16-07-2022 03:01:05
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