Video Doorbell 3 detects motion outside of customized zones

My video doorbell 3 recently updated to allow for customizable motion detection zones. However, it keeps detecting motion outside of the zones. I am curious if anyone else is having the same issue?

Hi @jamesv. With this being a new feature, it could take a but of trial and error getting it dialed in. I would try adjusting the motion sensitivity and decreasing the size of the zone. This Community post here goes over the new Customizable Motion Zones. If you need any assistance in getting this to work for you, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. I hope this helps!

yup, same here. the feature was working fine until i changed my wifi password and had to reset my doorbell. ever since then I get multiple notifications every time a vehicle passes by or any other motion outside of my set motion zone. I really hate it. it’s a problem. tried troubleshooting with ring support over the phone but the problem persists. oh and sometimes motion in my motion zone isn’t even detected! ha! seriously considering an alternative to ring. anyone have any suggestions?