Video Doorbell 3 crashing when hardwired

Hi,
I connected my doorbell 3 (plus) to a 24AC-adapter to get it hardwired. Battery is charging (slowly) and everything works fine… until the battery is 100% charged.
At that moment the Doorbell becomes unreachable by wifi, and unresponsive.
When I disconnect the AC-power, everything works fine again.

So it has something to do with the 100% charging of the battery.

Is this a know issue ?

Hi @KristofVDB. That’s not something I’ve seen before, but a few troubleshooting steps may help ensure that everything is working properly. A good place to start is simply setting the Doorbell 3 up in the Ring App again. This will refresh its connection with your home wifi network as well as with the Ring App. Follow the steps under Set Up a Device in the Ring App and then test out the Live View. If this concern continues to happen, please give our support team a call at one of the numbers available here so they can take a closer look. :slight_smile: