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Video Doorbell 3 and Solar Charger issue
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I’ve got a Ring Video Doorbell 3, Chime Pro and a solar charger. The setup seems correct as I can see the solar charger is connected on the `device health` section. Although it's receiving direct sunlight, doesn't charge. It's been 1 week and no chance.
I have checked the other topics in the community board but couldn't find any solution.
![IMG_4142FA4A7FD9-1|231x500](upload://r3VhvCLaFTLRLdHXN1HC5caGHEw.jpeg)
What would you suggest?
Thank you
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21-07-2021 12:42:48
Responses (2)
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Hi @Caitlyn_Ring
Thanks for your reply. Regarding the Wifi signal, it's variable but mostly the signal strength is very good. It might be a stupid question but, what's the relation between the Wifi signal and the solar charger's charging issue? I couldn't understand:)
![IMG_0189.PNG|231x500](upload://w1ZEdrccj1qnSoH88OUVEObkTki.jpeg)
Thanks
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22-07-2021 12:30:54
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@abdullahceylan A variable or high RSSI can impact the battery life as the battery may drain more quickly with your Doorbell trying to maintain that connection. Ultimately if this concern persists even if you stabilize this connection, I would recommend reaching out to our support team so they can help explore this further to see what may be going on. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). :)
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22-07-2021 08:12:16
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Caitlyn_Ring
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21-07-2021 09:33:21
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