Video doorbell 2nd gen problems

I bought the ring video doorbell 2nd generation 4 days ago and rencently been having problems with it, when someone presses on the doorbell sometimes it doesnt come through to my phone as a notification its really strange my wifi is 30 plus meg so shouldn’t be doing this, whats the best way to fix this please much appreciated

Hi @user32445. I’d recommend checking if the Doorbell ring is registered in the Ring app under the Event History. This would determine if the Doorbell ring is not being registered at all, or if it’s an intermittent notification problem. Additionally, verify that the Doorbell is receiving a strong signal by checking the RSSI on the Device Health page.

Ok the rssi is fine and on green my wifi connection is strong

Hi @user32445. I’m happy to chime in here. You can try rebooting your Video Doorbell from the Ring app to see if that helps. Also, try rebooting your router by unplugging it for 10 seconds and plugging it back in. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.

Does rebooting the doorbell in the app mean i have to set up the device again and reconnect it to wifi?

@user32445 When you reboot your Doorbell from the Ring app, you do not have to do another setup. Your Doorbell will reconnect to your WiFi automatically. :slightly_smiling_face:

Ok one other thing ive noticed recently is that the sound quality of the recordings and live view are terrible and crackly, my rssi is good and green and my wifi connection is good ,its been raining really bad here ,could the rain have got into the device and be causing the problem ?

Hi there who would i have to contact for a replacement ring doorbell 2nd generation as the doorbell must be faulty there is no sound on the video recordings now u can no longer hear people speak

@user32445 Give our support team a call for further assistance with warranty replacements. :slightly_smiling_face: