Video Doorbell 2nd Gen offline and not responding

I have 2nd generation wireless doorbell which was only installed 6 weeks ago! It is showing offline but strength on health check is green! Charged overnight but still only showing 32% which is what it was prior to charging. No blue light or white light when orange button pressed. Followed all instructions but still nothing. Please help me

Hi @user62581. If your Ring Doorbell is offline, first try charging it using the provided charging cable. Make sure to plug the charger into a standard wall outlet and leave it for about 8 hours. Then factory reset the Doorbell by holding down the setup button for at least 20 seconds. After the reset is done, attempt a new setup in the Ring app using the steps under Set Up a Device.

If the Doorbell is still unresponsive or you’re unable to get it set back up in the Ring app, please follow up with our support team for further assistance. If you are outside of the US, please visit here to see how to contact support.

I changed my network yesterday. Ring was working fine until then. I have tried multiple times to connect to new network. On each occasion it stops at loading 95% and says it can’t connect. It is fully charged. Please help

Hi @user62891. As a test, try connecting to a WiFi hotspot. If you are able to connect to that, it will let you know that you need to make some adjustments to your current network.

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