I really wish I can get some help here, very frustrated with my Ring device.
Anyways I installed it in my new place, drilled the wall, everything working beautiful, paid the yearly fee for the service, 2 days later I noticed it wasnt working anymore and it was because it disconnected itself from the Wifi network.
Tried to reconnect it thorugh the App but my wifi network was not in the list, many other networks from the neighbourhood were but not mine. I checked the router, all perfect no issues at all. My Amazon devices , my phone, etc. all connected. Reboot it, changed the name of the 2.4 ghz network, hard reset the device several times, change the channel of the wifi several times, tried channel 1, 6, 11. Tried changing the password of the network., but it wont appear on the list.
It goes on setup mode no problem, connects to the app, and when I get to choose the Wifi network mine just wont appear. I dont know what else to try, I tried Google before posting this and I couldnt find any solution what worked for me. Battery was also charged to 100%.
It is very strange because it worked out of the box so well, I was actually very excited and happy about it lol, I really dont know what to do to fix it.
Anyone that could have an idea?
Again I already tried:
Changing the channel of the 2.4 ghz network, also name and password.
Hard reset the device to factory settings
Deleted it from my account
Deleted the App from my phone and reinstalled.
Tried a different phone.