Video Doorbell(2nd Gen) battery power

My door bell is 2 years old. I’ve just discovered that the battery charge is supposed to last 10 months! Mine needs charged every 2 days and has done since I got it! What’s gone wrong?

Hi @user68719. Battery life can vary depending on various factors, so it won’t be the same for everyone. With that said, the battery shouldn’t be drained within 2 days. Try reviewing this Help Center article on unexpected battery drain, which will have some information on the factors that affect battery life, as well as some troubleshooting steps.

Having a large amount of activity or extremely cold weather can cause the battery to drain more quickly than normal. We have more information on how cold weather affects your Doorbell’s battery here. If this issue persists after reviewing the troubleshooting information, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.