Video Doorbell (2020 release) with existing chime

Products Video Doorbells
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#1

I have installed the Video Doorbell 2020 release, but it does not seem to trigger my existing chime. The small jumper cable I’ve seen in videos was not packaged with the unit when I bought it (neither was the masonry drill bit, or wire extenders).
Do I need this jumper cable to be installed to trigger the existing door chime?

#2

Edit to add:

I resolved it. It turned out I needed to change a setting on the video doorbell using the mobile app. I needed to tell the doorbell that it was connected to a mechanical chime.

1 Like
#3

Hi @DanWestMi. Yes, this is critical for proper operation. Glad you were able to figure it out!