Ring Video Doorbell
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Video Doorbell 2 Stopped Working
My video doorbell 2 went offline either July 23rd or 24th. I pulled the battery out (it's entirely battery powered) thinking the battery had just died. Recharged it and entered setup. The blue lights on the front spun and it reconnected to my wireless network. I thought I was good to go from there.The next day, the ring was again disconnected. I pulled the battery again and charged it. Put the battery back in and it didn't respond at all. Wouldn't even enter setup and it wouldn't flash any blue lights despite holding down the black button for 30 seconds or longer.So I bought a brand new battery, charged it for about 10 hours, plugged it into my doorbell and....NOTHING. My Ring, which is only about a year old, is now completely dead. What do I do? How do I get it covered under it's supposed 3 year warranty?
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01-08-2020 19:32:20
Responses (25)
- M
I have exactly the same situation - A fully charged battery and hard resets do absolutely nothing. So now what should I try?
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02-08-2020 22:38:26
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FMI don't know why they listed this thread as Solved, this solved nothing. I am pretty sure you (Ring) bricked our devices with an update and your only solution is a replacement, then we find ourselves conveniently outside of the warranty window. I have no solution but to buy a new one. Wow, great service and way to stand by your products Ring.
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06-08-2020 22:42:14
MHa...My ring is not working after few years of owning it. I've done everything I can. I'm going to charge the battery for few days and do it again. :angry:
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21-09-2020 18:22:50
NStrange that it is showing pictures but doorbell is wired to ring in house but it is not at all working and can't hear anyone trying to talk. I'm figuring that it is broken, but it's been like this for a full year. Does a great job with photos, but of all times, it didn't get a picture of the person who stole our sign from front yard.
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25-10-2020 14:48:23
DHaving similar issues. Within the last week, Live View no longer works, motion detects show no video, and when I'm standing in front of the doorbell to trigger a detect, the following occurs: Red motion detect light illuminate, then it immediately flashes the blue circle. Fully charged battery, RSSI of -40. This started after the last firmware update
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09-11-2020 11:08:40
- R
This is the fourth to fifth time I had to call to trouble shoot my device and the second time you had to send out a new device due to camera stop working. This is insane! I’m very unpleased and frustrated on this issue and all I was told that you can reimburse me $30 for my plan after me investing in your company spending almost $200? This is not acceptable
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17-11-2020 00:08:11
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AI have done everything mentioned to try to get my doorbell to work and it seems to be dead. I will never spend my money on another ring product. This only made it about a year before dying. I will not recommend ring to anyone!
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23-11-2020 03:38:54
- P
I have the same problem, had the doorbell just over a year and it’s dead, battery fully charged still dead. Tried hard reset 20 seconds still dead. Tried new battery still dead. What a waste of money. Very disappointed
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09-05-2021 20:43:43
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- D
Has anyone had success with Ring actually solving this issue if the device is out of warranty? It's clearly a common enough problem that it must have something to do with the device itself. I called yesterday and was told I can buy a new one for 35% off - why would anyone take this option? "Spend more of your money to buy a product that is clearly defective and may, through no fault of your own, stop working at any time, and we will provide no recourse other than to try to sell you more stuff."
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17-05-2021 10:33:02
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fix-my-camera
We have pretty much the exact same situation. Ours is wired, the battery is charged. It just up and stopped working, I have even tried a hard reset and no response. Its almost as if it was just switched off or if an update was pushed that bricked it.
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02-08-2020 22:01:17
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