Responses (5)

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  Eagle328

  If you show us a screenshot of what your doorbell is seeing, we should be able to help.

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  20-01-2020 08:33:25

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  Chelsea_Ring

  Hey @MichaelJ, could you attach a screenshot of what your Live View looks like? Even a screenshot of the view when your Doorbell detected motion but nothing was there would help! Having this visual to see what could be causing the false motions will help us in the Community out greatly to see what more we could help do for you. Additionally, feel free to read our Ring Help Center Article [here](https://support.ring.com/hc/en-us/articles/360022462472-Utilizing-Motion-Detection-with-your-Ring-Battery-Devices) to learn more about the motion detection on your Doorbell and if you need to adjust your motion frequency.

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  20-01-2020 08:39:56

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  MichaelJ

  Here are some photos I was hoping I could have got alerts when someone pulled in the driveway but that never worked, even when it put it to the max and included the street in the alerts  

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  20-01-2020 10:23:14

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  Eagle328

  I would definitely add a wedge to get the view lower. That would help with car lights and also seeing someone coming or going. You might even want to wedge it away from the wall. I think you'd be seeing a lot of light back on the bricks at night from the infrared lights. Looks like you just really need to adjust the doorbell to fix your issues. I hope this helps.

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  20-01-2020 10:43:04

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  Vicki1

  Hi, don't know if this is any help but I have been getting the false motion alerts for a few weeks now (every 15minutes on the dot!) and appear to have fixed it . Today I split my wi-fi and reassigned my ring doorbell 2 to the 2.4Ghz. This was done around 6 hours ago and fingers crossed, not one false alert since! Good luck ?

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  01-05-2020 07:27:20

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  Superplex

  I get false notifications mainly during the night. Last night about 5 to 6 times. I checked each time and no person there or car going by. Time between 12 am to about 4 30 am. How do you split the wi fi.

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  05-05-2020 05:48:53

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  Vicki1

  Hi Superplex, not sure if you have Sky or another provider. If it's Sky see the link below [https://helpforum.sky.com/t5/Broadband/how-can-i-change-wifi-channels-from-5GHz-to-2-4GHz/td-p/3023285](https://helpforum.sky.com/t5/Broadband/how-can-i-change-wifi-channels-from-5GHz-to-2-4GHz/td-p/3023285) If not then google 'splitting wifi' with your own providers name and you should hopefully get some info to refer to. My doorbell 2 is working better than ever now so definitely worth a try ?

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  06-05-2020 05:31:37

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  MartynJS

  I have more or less the exact same issues. At first, I was getteing false notifications every few minutes. I set the motion detection to eliminate every tree, pavement etc but seemed little different. Next morning, milk on the door step and a news paper in the door but nothing on Doorbell. When I did get it working, it only rcorded visitors as they left the door, not aproaching. I played again and realised that it was not generating any notifications. I fixed that by deleting all data on the app. Next; notifications every two minutes, again, ofweten with no video stored. Now it is not generating notifications again (motion and ring) and only seeing people when they get to the door. I do not think this thing is fit for purpose.

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  05-05-2020 07:05:13

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  MightyAimetti

  Mine goes off every 15 minutes after charging the battery. This will last for 2 days. Then in between those 2 days and when the battery dies abysmally after 3 weeks the ring doorbell will kill my wifi network. As soon as I disconnect the battery from the ring doorbell my internet works great while i charge it. Its a piece of garbage :)

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  05-05-2020 07:09:53

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  coffehouse

  Wow, I thought it was just me, it really started getting much worse after the "smart alerts" features we're added. I agree, this thing is garbage, what a disappointment.

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  03-06-2020 12:22:44

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  Voltboy

  you would think Ring would wonder why this thread has 3200 views and say man something must have gone wrong with the last update. Last night one of my two rings sent a motion alert back to back through the night (lucky my phone was on silent) its been doing it on and off for a couple of weeks now. Also like many have said its starting the record as the person is walking away. I just made some changes to see if it would help and when i pressed the button it rang about 8 seconds after the button push.

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  14-08-2020 05:18:47

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  Marley_Ring

  Hi @Voltboy! What type of mobile device are you using? Checking for a Ring app update is a great step, as well as removing and reinstalling the Ring app on your mobile device. If you have multiple Ring devices, please ensure there are not linked or grouped devices configured in your Ring app causing multiple alerts. Some other things to check in regards to multiple alerts, is if there are multiple mobile devices logged in to one Ring app or any interferences with wifi signal. Check out our [Community post about RSSI](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/How-it-Works-Your-Ring-Device-RSSI-Good-vs-Poor/ba-p/751) for tips on optimizing this signal strength. Feel free to let us know how this goes, and if this concern persists please provide an image example. Thank you! :)

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  14-08-2020 07:23:31

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  fireman_bob

  I am also getting 10-20 false person alerts per day. This just started all of a sudden whereas prior to this there have been no problems at all. Nothing changed on my end. The unit is secured to my house where my doorbell was. I've had the unit for about 2 years with no issues until now. Whatever software update you did screwed up the unit. PLEASE FIX ASAP or I'm cancelling my account and buying another system.

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  13-01-2021 10:00:34

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  charlies

  If it were me, I would remove the device and add it again - AND - I if I couldn't live without motion capabilities - I would try the default settings first and see how that works.

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  13-01-2021 10:06:20