Video Doorbell 2 Hardwired, Connected, White LED's stay on, battery does not charge

I hardwired Video Doorbell 2. Everything works as it should with 2 exceptions:

  1. The white LED light circle around the push button stays on constantly; 20 hours now.
  2. Battery is hardly charging at all. In the past 20 hours the “Device Health > Power; Hardwired Stauts” has gone from 67% to 71%.
    The battery is not able to ‘trickle’ recharge when the white LED’s are constantly using power.

I have read that the white LED circle constantly on is an indication that the set up failed, but everything connected and working properly.

I hardwired it to a Nutone 20v(AC) transformer with a mechanical chime in the circuit. I checked it with a meter; 19.9v(AC) at the transformer and the push button. Ring instructions say 8-24v AC transformer is required, so I am within specification

The Video Doorbell 2 has been in use for about 2 years on battery power alone.
Battery life has been good, only needs to be taken out and recharged every 2 or 3 months.

After hardwiring everything connected normally, Blue Lights Flashed, motion detected, motion alerts working, video records appropriate events, live view works, the app connects. Pushing the Ring button causes both the Ring Chime and the old NuTone mechanical chime to sound as it should.

The app no longer shows “Battery Strength”, it shows “Power; hardwired, Status %” As expected.

I have gone through the ‘reset’ 4 times, 2x using the little ‘reset’ button, and 2x removing the battery. Same result, everything connects normally except the white LED circle stays on continuously.

It never did this on battery power. The Video Doorbell 2 is in the same location, my router is in the same location, no other changes except hard wiring.

Hi @JamVal. It sounds like everything you’ve described is normal operation. The white LED light will stay dimly lit (described here), indicating that it is hardwired. The hardwiring provides a trickle charge that will slowly charge your battery based upon a few factors, one being the number of activations per day. This Help Center article here will explain this in more detail.

Your answer does not explain the purpose of the LED’s drawing current continuously. The article says it indicates that the doorbell is hardwired. The app confirms that it is hardwired, I don’t need the lights to tell me that. During the day, you can’t really see that the LED’s are on, proving that it is unnecessary.

Why doesn’t Ring have those same LED’s on continuously when running on battery alone?
Because it would unnecessarily drain the battery, right? Do those LED’s stay on continuously using one of your solar panels for charging? If not, why not?

To me it’s a design flaw, maybe intentional.

Hi @JamVal. The LED being on is a feature of Rings Hardwired devices. If this is a feature that you do not care for, I would suggest creating a Feature Request sharing your viewpoint on this. Here is the link to the Feature Request board. Feel free to add this and any future feature requests there. This will help us to organize and share your requests with our teams here, as well as allow other neighbors to comment and add interest, all in one place. Feel free to link that post you make in the Feature Request board here so other neighbors that come to this thread can easily find your feature!