‎Video doorbell (1st gen) wi-fi disconnected, will not reboot

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user54508

Video doorbell (1st gen) wi-fi disconnected, will not reboot

hardwired-video-doorbell

wifi

troubleshooting

cs-support

Hardwired video doorbell (1st gen). Has been disconnecting from wifi several times recently. Orange button reboot usually fixes the matter. This time, I can't do the reboot. When removing the doorbell from the hardwiring, it seems to act like the battery is dead. Holding the orange button does nothing. When I return the doorbell to the hardwiring, I see solid white circle. Not a wifi strength problem, no change in wifi service or password.

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12-08-2023 03:27:17

Responses (2)

J
Justin_Ring
Hi @user54508. The Doorbell you have has a battery in it that is trickle-charged when hardwired. Since it is not responding once removed from the wires, try charging the Doorbell for 6–8 hours using a micro USB cable, then reset it again using the setup button. If it starts going into setup mode again, you will have to [reconnect it to your wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network). If it is still unresponsive after trying these steps, give our [support team](https://support.ring.com/hc/en-gb/articles/213608406#store-opening-hours) a call for further assistance.
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14-08-2023 03:25:47
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S
system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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13-09-2023 03:26:22
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