I have had a video door bell for about a year that we got as a wedding present. I never installed it because until last week we didn’t have internet at our home(except for an LTE hotspot). Long story short we got internet last week (400 up/25 down) and started hooking up all of our IoT devices.
I charged the unit up using the orange cord and a 2.1a adapter prior to installing. I then installed the unit and per the instructions using my homes wiring(18vac). I then set up the unit using the app to my Unifi AP. The setup process went smoothly and it seemed everything was fine. App showed Hardwired, Battery good, RSSI of -41.
The problem is, it appears to lose connectivity with the network. Whenever I look at the device health page on the app it shows hardwired and the battery level does not ever change(even if I take it off of the mount, etc). RSSI also never changes even if I move the unit further from the router. I am unable to see past or live video as well. Another problem is that it appears that the unit gets stuck in a boot loop(based on my research before posting here). It switches from a slow white to a slow blue solid flash, for 15-20 minutes at the time.
My network connectivity is good, and the unit should be getting good connectivity to my router. No other issues on my LAN, and I tried assigning a static IP and put it in the DMZ…
Anything I can try? I doubt there can be any warranty support offered by Ring as the unit was purchased quite a while ago, just never installed.