Video Door Bell Live view

Ring Door Bell Gen 2
The device working well but the live view is always black. You can see anything despite the fact that the live view in the Vedic setting is enabled, WiFi okay and the battery is 96%

[Hi @ojolus. Try running through the troubleshooting steps for video quality in this Help Center article. Additionally, check that the ports and protocols used by Ring devices are open on your network. If you need assistance reviewing your router or network settings, your internet service provider should be able to help.

Should none of these suggestions help, and the Live View or recorded videos are still completely black, please follow up with our support team at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.