Video does not pop up

Hello, i just installed ringbell3, my video does not pop up, i only get a alert messeage.

Constantly getting the same issue.

Hey neighbors! When you say that the video does not pop up, where do you mean? On the Ring app and on what platform? A bit more detail on your concern, what device it is on, and what Ring device you have can help us reach a resolution. :slight_smile: