Video does not exist for this event

What causes this? There has been 3 times in the last 2 weeks that an event was labeled as No Video. When I click on that it says Video does not exist for this event.

I have a Ring ProV 2. I’ve never had this happen before now. Can anyone explain why this might be happening now?

Hi @WMRing. I would not be able to tell you what exactly is causing your concern since it could be for a few different reasons, but I can suggest steps to try to help fix it. Try the following steps:

If you have tried these steps and are still having the same concern, give our support team a call for further assistance.

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