What causes this? There has been 3 times in the last 2 weeks that an event was labeled as No Video. When I click on that it says Video does not exist for this event.
I have a Ring ProV 2. I’ve never had this happen before now. Can anyone explain why this might be happening now?
Hi @WMRing. I would not be able to tell you what exactly is causing your concern since it could be for a few different reasons, but I can suggest steps to try to help fix it. Try the following steps:
Reboot your router by powering it off for a few seconds and powering it back on.
Verify that your Doorbell has a good signal strength.
Make sure the settings mentioned in this Help Center article have not been changed on your router.
Disable any active VPNs on your network or phone.
If you have tried these steps and are still having the same concern, give our support team a call for further assistance.