Suddenly, I can no longer view ANY video clips that were created by my wired Ring doorbell in the last 24+ hours. Nothing I’ve tried so far fixes the problem.
It’s not clear what caused this problem. Some complications, however, include:
- Apparently, a Cloudflare outage occurred yesterday (i.e., on 06/21/22) that negatively impacted Ring customers.
- Ring may have attempted to perform an automatic firmware update on the impacted device.
- The Ring device which is experiencing the problem uses Ring’s End-to-End Encryption feature.
Some additional information:
- I’m assuming it’s NOT a Ring app problem since the same problem occurs on multiple computing devices.
- I can view “older” video clips on the problematic Ring device (i.e., that were created a couple of days ago) – just not ones that were created in the last 24+ hours.
- I can view both older and newer video clips from other Ring devices.
- Surprisingly, Ring’s Live View feature works on the problematic device (albeit with the same problem I reported in another Ring Community thread). I am UNABLE, however, to view the video clips resulting from using the Live View feature (if the video clips were created in the last 24+ hours).
- The RSSI for the impacted device has consistently been “45" (or lower/better) since the problem began.
- The Transformer Voltage has consistently been shown as “Good” in the Ring app since the problem first appeared.
- The reason I suspect that a Ring firmware update may be at least partially at fault is that automatic Ring firmware updates seemingly occurred on other devices this morning.
- My Ring subscription renewal date is months away.
Obviously, time is of the essence in fixing the problem. Worse yet, I have an incredibly busy schedule and don’t have time to waste in attempting to fix the problem.
Thurs, any (helpful) insights would be appreciated. Thanks.