Ring Video Doorbell
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Very short video on Ring Events
I have been getting very short recordings (2-5 seconds) on Answered and Missed Ring events, with the video starting very late, almost catching none of the activity.Motion Recordings are always more than a minute long.This has been happening since early October, and was working good before that.This is a Doorbell Pro, firmware 2.1.01005.Voltage and Wifi Signal are both good.
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08-01-2020 22:05:11
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rchan
Hi! Ring Support, I have the exact issue regarding the very short video for the "Answered Ring" event.It was (before Ring became part of Google) working perfectly. It always saves the footage about 5 seconds prior to the visitor press the Ring. It also saves the footage long enough after the visitor has left. So that we can review the activity during the event. But this is no longer working anymore! It only records 2-3 seconds of video only on "Answered Ring" event. Motion Detection works fine (at least 60 seconds). Please review and advise whether the Ring Doorbell needs another firmware upgrade to remedy this issue. Thank you in advance!
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28-04-2021 23:08:53
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