Vertical red lines

SO this has been happening a week after we installed in December.

This certainly should not happen, @irochfo! Red vertical lines is very unusual to see on video. Try bringing the Video Doorbell inside as a test to not only improve signal but try out different lighting. The next best step is to perform a reset by holding the Doorbell setup button for 20 seconds.

If this concern persists, after trying the above steps, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.