Vacation home

We have a vacation home that we rent. When our ring devices go off line we have no idea how we can reset it remotely

Hi @Wsrepro1. Currently, there is not an option to reset or try to reconnect your Ring Doorbell or Camera to wifi remotely. When connecting your device to wifi, you need to access the setup button on the device itself to put it into setup mode which allows it to be connected to wifi. Additionally, if the device is offline, there’s not a way to reach it remotely as it’s offline so it’s not connected to the wifi and can’t be communicated with via the Ring App in that case. I hope this helps clear things up. :slight_smile: