Has Ring become an expensive useless door decoration with zero support?

Nope, Customer service is still there.

Hi @Dchinnis! Feel free to include details of your concerns, as the Community is full of neighbors and team members who are happy to help. If you are needing more in depth troubleshooting, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.