Ring Video Doorbell
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UZ
Urgent help: My ring app is not connecting to the live feed
live-view
battery-video-doorbell
troubleshooting
Hi, my device health is 80% single strength is perfect at 20 however my mobile just keeps waiting and doesn’t show the live feed.
My camera at door bells turn on and also connect to the microphone the only problem is camera doesn’t show any stream on ring app
Pls help
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17-07-2022 09:46:57
Responses (2)
UZ
Highly appreciate, if you can help me
After long wait an error appear "Stream error-reconnect"
Regarding audio, motion sensors yes, they are working
I have updated app, reinstall installed again, installed rapid ring app. checked through browser, all resutls
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19-07-2022 08:40:54
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C
@umar.zakria After you receive this streaming error, what is the [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4) on the Device Health page of your Ring app? Try to check the RSSI right after attempting the Live View and receiving this error to see what the strength of the connection is showing as at that time. Additionally, we have video quality troubleshooting tips [here](https://support.ring.com/hc/en-us/articles/205348254-Poor-Video-Quality-Troubleshooting), as it could be related to the internet speed. If other devices on your network are utilizing the upload speed at the same, it may impact your ability to connect to the Live View successfully.
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20-07-2022 06:40:42
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Caitlyn_Ring
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18-07-2022 11:04:29
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