Urgent help: My ring app is not connecting to the live feed

Hi @umar.zakria. For Live View concerns, we always recommend starting with our Community Post here, which will provide a list of troubleshooting tips and tricks when Live View isn’t working. This can help you narrow down what is causing your concern in particular. From your description, it sounds like the Live View connects and you can hear the audio, but the video is just showing a blank screen. Is that correct, or are you seeing any specific error message?