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Upgraded Ring Doorbell, Plan Not Recognized
hardwired-video-doorbell
I have a Ring basic annual plan with automatic renewal. Last month I replaced my older Ring doorbell with the Ring Doorbell Pro2 and now the app says I do not have a plan and my records aren’t saved.
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08-04-2023 06:54:36
Responses (1)
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Tom_Ring
Hi @user14h. For this concern, you'll need to reach out to our support team. They'll be able to investigate this for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. You can also send us a private message on Facebook @Ring.
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10-04-2023 04:39:10
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