I have a Ring basic annual plan with automatic renewal. Last month I replaced my older Ring doorbell with the Ring Doorbell Pro2 and now the app says I do not have a plan and my records aren’t saved.
Hi @user14h. For this concern, you’ll need to reach out to our support team. They’ll be able to investigate this for you. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support. You can also send us a private message on Facebook @Ring.