Hi @user32964. I’m happy to chime in. If you are not receiving notifications from your Ring device, try the following steps:
-
Check that Ring Alerts and Motion Alerts are enabled in your Doorbell settings.
-
Disable any active VPNs.
We also have this Community page on other steps to try when notifications are not working as they should. If you have tried these steps and are still having the same concern, you will have to continue to work with our support team to further investigate and assist. Some troubleshooting steps may require that you be at the same location as your Ring device.