Having the same issue. Except I have a brand new ring device, bought a plan after the trial ended and it’s still not updated or saving my videos, everything that was saved is gone. This does not give me much confidence in ring security. You guys can’t even get subsections right, you just straight up delete our videos with zero grace period, hand out our data to whom ever you feel like by default, bug me with constant motion alerts, essentially strong arming me into the plan I am not getting use of because you can’t seem to get my account and app linked up and on and on. Why did I sign up for ring or buy your devices in the first place when you aren’t looking out for me…? Ring is starting to seem more like mafia protection, which isn’t a good thing!