Upgraded and Plan not working?

I have just upgraded from the Ring Doorbell Gen 1 to a Ring Doorbell Pro and the Ring App is telling me that my Ring Video Recording has expired…is this because my Ring Video Doorbell Pro had a previous owner ?, as I got it from a friend.

Its asking me to subscribe again, even though I have a monthly plan in place. Do I have to stop my plan from the Gen 1 doorbell and take out a new plan with the Pro ? I dont want to be paying this twice !!

I have removed my old Ring Doorbell from the app and account and reset it.

Any advice please ?

When receiving a Video Doorbell, the first step is to set it up in the Ring app. This is best done using your own Ring account and ensuring the Ring device is added to your location/ address, as this is how your Ring Protect Plan subscription is applied.

Feel free to login at Ring.com and view your plans there to manage covered devices.

For further assistance, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.