Upgrade Plan & Billing


I have Ring Protect Basic Plans for my spotlight cam and my doorbell cam. I want to add my indoor cam to it too and have the Protect Plus plan. The problem is that only 5 days ago I was charged my monthly fees for my exisiting plans, and I don’t want to subscribe to the Plus plan right now if it will charge me straight away. Will I get charged a pro rata or can someone provide any info? I’ll attach a screenshot to show what it says. Cheers.

Hi @user59109. The Ring Protect Plus Plan will cover all of your cams and doorbells at one location. If you have a basic plan, upgrading should result in a pro-rated amount. For answers specific to your account information, I suggest reaching out to our support team directly. Please send us a private message on Facebook @Ring or give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

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