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user59109

Upgrade Plan & Billing

troubleshooting

ring-protect-plans

Hi I have Ring Protect Basic Plans for my spotlight cam and my doorbell cam. I want to add my indoor cam to it too and have the Protect Plus plan. The problem is that only 5 days ago I was charged my monthly fees for my exisiting plans, and I don't want to subscribe to the Plus plan right now if it will charge me straight away. Will I get charged a pro rata or can someone provide any info? I'll attach a screenshot to show what it says. Cheers. ![IMG_5470|363x499](upload://65pABddeQcnyEiZO8LiCuKvchAg.jpeg)

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20-09-2023 12:12:28

Responses (2)

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Tom_Ring
Hi @user59109. The Ring Protect Plus Plan will cover all of your cams and doorbells at one location. If you have a basic plan, upgrading should result in a pro-rated amount. For answers specific to your account information, I suggest reaching out to our support team directly. Please send us a private message on Facebook @Ring or give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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21-09-2023 04:45:17
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system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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21-10-2023 04:45:51
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