Early this year I purchased the entire Year for Basic Protection. I recently upgraded my Ring Doorbell 2 to the Ring Pro. Now, my account shows as a trial for the new device. I still have 6-7 month left on my original $30 payment ($17 worth of protection). I am currently just using the Ring Pro and I have removed the Video Doorbell 2 from my account. How can I get my available credit applied to my current Ring Pro?
Hey @jchiesa. If you have not already, please give our support team a call to get the plans moved over to the proper device! For this, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.