Updates to resolve battery charging issue for hardwired Ring Doorbell 2?

Hello,

I’m reaching out to hopefully get an update on when we can expect Ring to release a resolution to the charging issue present in Ring Video Doorbell 2s, which as far as I understand from my research, is due to a fault in new software. I’ve seen several posts on this board and others where users suddenly had issues with their hard-wired doorbells not charging properly, just like mine has, despite working fine for months or years and with no other changes to the device/hardware. I have tried resetting my product and using a different battery, the battery charges fine outside of the unit, and the unit is showing as hard wired and trying to charge the battery - it just doesn’t. Maybe I missed some official communication somewhere else, but I’ve been having to charge my Ring battery externally for over 2 months now and I’m about to throw in the towel. Thanks for any additional information.

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Hi @KingLord. When you wire your Doorbell 2 to an existing doorbell circuit with a compatible transformer and chime kit, it will provide a trickle charge to the battery that can help keep it topped off. If the Doorbell is experiencing a large number of motions, dings, and Live Views, the battery may drain more quickly than it can charge from the wiring. On top of a reset, you may want to try a new setup of the Doorbell as well by following the steps under Set Up a Device.

If the Doorbell still does not appear to be charging after trying these steps and verifying the chime kit and transformer are compatible, please give our support team a call at one of the numbers available here. A member of our support team can take a closer look at your device and offer more advanced troubleshooting steps. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.