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Updated Subscription
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I just updated my subscription and all my previous videos are now gone. I am building a pool and wanted to do a time lapse video of it being built but now the footage is gone (less than 30 days). How do I retrieve the footage?
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11-09-2023 07:26:29
Responses (1)
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Caitlyn_Ring
Hi @bwhetzel. Once a video has been deleted from the Ring app, it cannot be recovered. There are no backups or copies stored in order to protect your privacy. Did your Ring Protect plan lapse, or was it canceled at any point? This would delete your videos. Otherwise, I'd suggest verifying that your [Video Storage Time](https://support.ring.com/hc/en-us/articles/360047871752-Understanding-and-Adjusting-Your-Video-Storage-Time-) is set to the time frame you prefer.
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12-09-2023 11:59:14
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