Ring Security Cameras

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M
Unusable on browser
negative-feedback
cs-support
car-cam

The Ring.com website's "dashboard" is totally broken for car-cam. "HEVC not supported." Chrome and Safari both support HEVC. The website suggests putting your Car Cam in "legacy mode" which is literally impossible. You can neither view nor download your videos from a browser. If you hit "download," it thinks for a long time, then spits out an error. This product is so half-baked, it's infuriating.

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15-03-2023 05:58:35

Responses (2)

  • J

    Hi @maxintosh. Thank you for sharing what you have been encountering with the Car Cam on Ring.com. For this type of concern, the next best step would be to contact our support team to further investigate. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

    0

    17-03-2023 08:45:52

    • S

      This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

      0

      16-04-2023 08:46:39

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