We have 11 cameras and 2 video doorbells at our house. The cameras randomly seem to drop off and then sometimes come back online. Clearly their connection fails from time to time and then wakes back up. This is very frustrating. All hardware, including modem and router have up to date firmware, etc. and the Wi-Fi router shows these same devices as having a strong full signal when connected. We have good Wi-Fi coverage with a highend mesh system. There is no reason I can use to explain these failing connecitons, but they are none the less very frustrating. What to do? Thanks
Hi @GoBananas. What is the RSSI number for your Cameras in the Ring App? If the RSSI is on the higher end, it could cause connectivity problems such as what you’re experiencing. You can learn more about RSSI in our Community Post here, and you can learn more about how to improve your RSSI in our Help Center Article here.
Since you do have quite a few devices, you may also want to consider contacting our support team directly. They can look into your account and your devices and work with you to find the best solution. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
For nearly a year we did not have this probelm, then suddenly since the new firmware update to these devices kicked in, we have been in “Connection Hell”. UGH!