I had some issues with my new Ring Doorbell Wired.
Nothing worked until I uses a specific Wifi network connected to on one my ISP.
Yes, I have 4 different ISP, and I’m using link aggregation for redundancy and bandwith increase.
My fixed output IP seems to be considered has a commercial VPN address.
Is it a way to add it to a “white list” (or to remove it from the blacklist !).
From internal wired/wifi network I cannot connect to ring.com !
As a test, see if you can have only your Ring devices go out over a single ISP. You’ll likely have to take it out of your aggregation pool for the test to be certain.
That may help to determine if its just your setup that’s the issue. Afterall, using aggregation with 2 or more ISPs is not the typical home user setup and Ring may not support it.
Hi @DN_a. For this concern, I suggest reaching out to our support team and working directly with a support agent. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.