Ring Video Doorbell
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Undetected movement
We have recently installed a Ring Doorbell 3 Plus however it is not detecting movement as expected. We have ensured the motion zones and settings are correct as we believe most movement is detected. The issue however is when we know movement has occurred, whether it be ourselves or delivery drivers, yet we can not see this on the footage. This happened at least 3 times yesterday when people came to the door and were not detected - which is the whole reason we installed the device in the first place. Could you please recommend a solution?
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08-01-2021 16:44:00
Responses (3)
- T
Hey Neighbors. I would recommend adjusting your Motion Frequency. This settings determines the "dwell time" in between recordings and could cause your Doorbell to miss an event if there is motion in the "dwell time". This Community article [here](https://community.ring.com/t/how-to-set-your-motion-frequency/4237) has some tips and tricks for setting your Motion Frequency. I hope this helps!
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11-01-2021 22:01:26
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- C
We are having the same issue -- movement ONLY detected when the door is opened -- so returned the first and the second does not detect movement either -- even when the door is opened. From the number of complaints we are seeing -- with no reasonable tips to fix -- it appears the Ring product is not as good as your PR claims. This is just an expensive doorbell. Very disappointed.
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14-03-2022 00:17:20
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Jorgem1
I’m having the same issue with mine
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08-01-2021 17:08:01
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