Unavailable replacement white stickup camera till 22/12/24 in Australia

I am unable to get a replacement white stickup wireless camera till 22 December 2024 in Australia. My camera was faulty 2 months after i bought it in December 2023. Ring sent me a Black camera after i requested a white
After multiple phone calls, i have been informed that i " may" get one in December 2024
Seriously!
1 year after i purchased one.
This isn’t good enough.
What happened to customers service.
Any advice on who to contact would be helpful.
Ring Australia is hopeless.
Thanks
Anna

Hi @user80155. Since the Ring Community is a public forum, we aren’t able to view support tickets or replacement requests. I’d recommend following up with our support team to see what options are available. You can also get in touch with support on Facebook @Ring by sending a private message.