Unable to use Live View

Unable to use Live VIEW, which blocked out critical people motion. Ring Doorbell

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Same here! I’ve just installed a new Ring Doorbell Wired. I can connect to live view only 60% of the time despite having 35RSSI and putting the doorbell within meters of an access point. All other cameras (x6) work 100%. Snapshot, presses, Motion notifications work perfectly - just not live view.

Hey neighbors! Try out the Rapid Ring app, as it is designed for the quickest access to live view. Good call on checking out your RSSI in the device health section of the Ring app, as this will ensure for optimal wifi signal. Feel free to let us know how this goes! :slight_smile:

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Your suggestion to try Rapid Ring app doesn’t change anything. Still won’t connect to live view. It is frustrating. Another thing is why oh why Ring won’t have integrated report issue form in app, instead of logging fault in forum/Community board. Chat/phone available US Times
I was expecting more from this company.

Is everyone still having this issue? I have a video doorbell 2 and suddenly I am unable to view the live stream from IOS. It works fine through a desktop browser (chrome) and the android app. status.ring.com shows an issue on the 8th, but it says it has been resolved. I’m still having this issue.

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I am still having this problem with live view being inaccessible. It’s been 2 weeks now. When is ring going to fix this issue???

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Hi I have the same issue. All other users can access live view but not me. De-installed app, check WiFi signal etc all good. Installed rapid ring but that has a fault that keeps bringing up the volume panel repeatidly. Completely stumped. Time to upgrade to alternative device I think

Hi neighbors! You can find more troubleshooting help for Live View in our Community Post on the topic here, or our Help Center Article here. There could be different reasons why Live View may not be pulling up for one neighbor versus another, so it’s always good to troubleshoot these concerns thoroughly. If you’re not able to find a solution after checking those resources, you can give our support team a call at one of the numbers available here for more in-depth help. If you are outside of the US, please visit here to see how to contact support. :slight_smile: