Ring App
Unable to use Live view with Galaxy watch connected
I have a samsung S10 and after the Android 10 update I can't access live view with my galaxy watch connected via bluetooth to my phone.. The app just hangs and then gives a not respondiong message.. If I turn off the bluetooth which disconnects my watch then the live view works fine.. I've reset the phone and the watch and still have the same issue.... Anyone have a fix?
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24-12-2019 11:49:41
Responses (9)
- J
Still waiting myself...pretty frustrating. Saw a earlier posting that supposedly mid month there will be a fix.
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12-01-2020 03:27:36
MSupposed to be fixed by 12/13 according to previous post. Mine still only works at night or with WiFi off. Bluetooth doesn't effect it. Rapid ring is a crapshoot. Works sometimes. Doesn't others. I'm with you. If it's not fixed soon I'm replacing with something that works as advertised.
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12-01-2020 06:17:19
- Z
I received at the android system update this morning installed it restarted my phone turned on my watch and connected and I still can't use live view
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13-01-2020 07:10:17
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AAnother one here also... Samsung Note 10+, Galaxy Watch, latest Android updates, latest Galaxy Wearable software, latest Ring app but Live view just hangs when Bluetooth is ON. Useless and frustrating that this bug has not been resolved completely after nearly a month since being raised. Yes Rapid Ring works as a workaround but I dont want 2 separate apps to manage my Ring products. Needs to be fixed ASAP.
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16-01-2020 08:46:59
SI just canceled my Ring service and am shopping for a replacement now. Ring used to be great product but has so many problems now it's useless.
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17-01-2020 02:12:23
DSame thing happens with my s10+ and galaxy watch thought this was going to be fixed on the 13th
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18-01-2020 05:20:11
RHello ring. Same issue here, I can only view video without my bluetooth and galaxy watch disconnected. This is not an option unless you want me to cancel my service. Product is worthless if I cant get quick access to live views when the doorbell rings. Fix your product, it not like I am the only person with a Note 10+ and a galaxy watch since this just happens to be Samsung's FLAGSHIP PRODUCT! 
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19-01-2020 08:12:14
- J
Has anyone had an error message requiring them to have a subscription in order to view video at all?
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03-09-2020 03:31:14
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- C•
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20-07-2022 10:48:12
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SyrMike2
any word on if RING is fixing this issue or made any progress? This is a big turn off and I am thinking of leaving RING over this.
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12-01-2020 02:46:15
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