Unable to turn on notifications (iOS)

Products Video Doorbells
#1

I have a ring doorbell plus one chime. Both recently stopped working.

I played around with some settings in the phone app, and the chime seems to be working again. However, I cannot get notifications on my iPhone or iPad to work.

Everything shows as connected in the Ring apps. I can live view and see previous events. The doorbell will ring outside and now will again ring the chime.

When I attempt to turn Ring alerts or Motion alerts “on” in the Ring app, I get a notice that Notifications are “disabled.” When I go to “settings” everything is still turned on. Allow Notifications, Sounds, Badges, Microphone, Background App Refresh, Cellular Data… all activated. The Ring app will still not let me turn on any alerts.

I have tried turning notifications off then on again. No help.

Any ideas?

#2

Hi @jrm ! Have you tried uninstalling and reinstalling the Ring app? If not, can you please try that and let us know if that seems to help? Thank you!

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#3

I tried everything but that.

Delete then reinstall worked. Thanks!

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#4

I tried uninstalling and reinstalling the app. I’m still not getting notifications.

#5

Hi @AdrienneLeigh. Try the suggested steps in this Help Center article here. These steps are specific to iPhone. I hope this helps!

#6

Hi, I actually got it working again. I had to completely reinstall the ring doorbell. Thank you so much ?

#7

It stopped working again! Uh! The video goes to my phone, but no notifications. I had it working for a day.

#8

Hi @AdrienneLeigh. Since this still isn’t working for you, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

#9

Ok, it’s working again now. Thank you. Just so you know, there’s no accept button next to the reply button. Don’t see it anywhere.

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