Unable to turn on notifications (iOS)

I have a ring doorbell plus one chime. Both recently stopped working.

I played around with some settings in the phone app, and the chime seems to be working again. However, I cannot get notifications on my iPhone or iPad to work.

Everything shows as connected in the Ring apps. I can live view and see previous events. The doorbell will ring outside and now will again ring the chime.

When I attempt to turn Ring alerts or Motion alerts “on” in the Ring app, I get a notice that Notifications are “disabled.” When I go to “settings” everything is still turned on. Allow Notifications, Sounds, Badges, Microphone, Background App Refresh, Cellular Data… all activated. The Ring app will still not let me turn on any alerts.

I have tried turning notifications off then on again. No help.

Any ideas?

Hi @jrm ! Have you tried uninstalling and reinstalling the Ring app? If not, can you please try that and let us know if that seems to help? Thank you!

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I tried everything but that.

Delete then reinstall worked. Thanks!

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I tried uninstalling and reinstalling the app. I’m still not getting notifications.

Hi @AdrienneLeigh. Try the suggested steps in this Help Center article here. These steps are specific to iPhone. I hope this helps!

Hi, I actually got it working again. I had to completely reinstall the ring doorbell. Thank you so much ?

It stopped working again! Uh! The video goes to my phone, but no notifications. I had it working for a day.

Hi @AdrienneLeigh. Since this still isn’t working for you, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

Ok, it’s working again now. Thank you. Just so you know, there’s no accept button next to the reply button. Don’t see it anywhere.

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