I’ve just purchased a spot light cam and I’m trying to set it up. However my iOS device does not want to connect to the Ring Setup network. I have tried to do this manually, I have reset the network settings on my iPhone but I am still unable to connect.
My broadband is with Virgin Media and I think from looking at google there seems to be issues connecting these devices when you have one of their routers
Has anyone else had similar issues? and any recommendations to try?
I phoned Ring yesterday but the guy wasn’t able to help me one of the tech team was supposed to call me later but I have had no phone call as yet
Hi @DannySeabs. In your iPhone settings, go to Cellular. Once there, scroll all the way towards the bottom and turn off Wifi-Assist. This is something that can cause issues when trying to setup a device. You can also turn off Bluetooth during setup, in case that is causing interference. Let me know if this helps.