Unable to set up Motion Schedule on Cameras

Products Security Cams
1

Good day,

I am trying to set up Motion Schedule and not getting the option to enter any rules.

Here is what I have done:

  1. Selected the Device (Stick up Battery Cam)

  2. Selected Motion Settings

  3. Selected Advanced Settings

4, Selected Motion Schedules

  • I received a message advising that Motion Schedules are disabled
  • I selected option Go to Settings
  • I confirmed the Address and Location

It then goes back to the Advanced Settings screen.

Not sure where to go from here.

Thanks for any help offered.

Regards,

Anthony

2

Hi @AIMA3D. What device are you trying to setup a Motion Schedule for? What type of phone do you have and what version of the Ring app is installed? You can find information about Motion Schedules here. Can you share a screenshot of the part you are having difficulty with? Thank you.

3

I am having exactly the same issue. The process of trying to set up motion schedule is stuck in a loop. My address is already stored but it thinks it isn’t. When I confirm the address, it takes me back to the same menu.

I’m trying to enable motions schedules for both a video door bell wired and indoor cam. Firmware is up to date on all devices. iOS Ring app version is 5.56.1.

4

Hi @user28532. Are you the owner of the Ring device or a Shared User? It would also be helpful if you could share a short screen recording showing what happens as you try to set up a Motion Schedule. This would give my team a better idea of what you’re seeing on your end.

5

Good Day Tom,

Thank you for your response.

Please see information below:

Phone: iPhone XS
Ring App Version: 5.57.0

It just is not going to the rule section where I can put in the schedule. It loops back continuously to the beginning where I have to put in my address and then the location.