Unable to reconnect to WiFi, screws won’t come out

I need to reconnect my Ring Doorbell to WiFi but I cannot get the screws out to be able to reset the device. Any special tricks to getting the screws out? They turn endlessly but won’t come out

Hi there, @jstover24! A great trick for removing stubborn screws is a pair of needle nose pliers. These pliers will be able to grab the screw as needed and turn while also pulling outwards slightly. This should help the crew to come out of the threading.A rubber band can be used in a similar fashion as a grip and pulling tool. Feel free to let us know how this goes! :slight_smile: