Hi @Scexplorer. This can usually be corrected by factory resetting the device and then resetting the Z-Wave network, mentioned here. You’ll also want to make sure that your Base Station is plugged in right next to the Smart Lock (within a few feet).
If you are still unable to connect the Smart Lock, you’ll need to reach out to our Ring Alarm Support Team to run some diagnostics. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.