Unable to login on Ring App
Hi, Whenever I try to login to the Ring App on my Android phone I always get the message that an invalid email or password was used. It does not prompt for additional authentication. I can login via a browser using the same email/password. I have managed to create a new user and login that way but it is not the owner so no access to chime. I have cleared the cache in app, reinstalled the app and reset my password however it still informs me that an invalid email or password was used. I do receive an email that my account was signed onto a new device. Any suggestions welcome. Regards, Jose
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02-01-2022 12:45:35
Responses (16)
- U
This is not cool that the app only works if I disconnect my VPN. I want secure access to my ring system more when I am out of my home than while i am home. While I am not at home VPN protection is more critical. What is Ring doing to resolve?
•2
17-09-2022 01:34:08
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- AC
That article about VPNs is mostly BS. Ring blocks many IPs/subnets from authentication. And it's not just VPNs. They block many residential ISP IPs/subnets. I have been through many of these threads, and I see the same canned responses that I can only guess/hope are made my those who just don't know. I spent the longest time years ago with this same issue. I had to disconnect my phone from my home Wifi to be able to authenticate the app. Then reconnect. It is specifically the authentication steps for Ring that they have these added controls/restrictions enabled on, as no other aspect of Ring seems to mind that I'm on my home network (or VPN, etc.). I'm again searching these threads hoping this has been resolved, as I have need to authenticate a home automation system that supports Ring. But it isn't on a Wifi device (hard wired), so I can't just switch it to use my cell phone's hotspot. This restriction imposed on authentication is atrocious and not managing risk in a reasonable way. Most of these systems are setup for HOME use, yet many people can't login to the app (or website) while on their home network. It would be nice if someone who fields these support questions would actually escalate this issue. There are YEARS of complaints, and only canned replies suggesting "it's your network" or "VPNs create technical issues". The issue is simple... Ring has something implemented that blocks various IPs/sunets (likely that someone deemed high risk; yes VPNs might pose that risk, but not generally residential ISPs). The solution is that they need to improve the quality of their deny-list. I've had the same IP address for my home network for over 2 years... I run a tight ship security wise (been my profession for nearly 20 yrs) and know there has been no malicious activity nor standard block lists that my specific IP has been listed on. My IP should not be blocked, and I'm guessing most of those having these issues from their home network should not be either.
•1
04-10-2022 08:59:23
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- U
I think I have solved the problem of invalid credentials on the ring app. If you can login on ring.com but not the ring app try this first. when you open the app clear the credentials if there are any present and do not use any predictive wording. I found that on my device the cursor was flashing one space away from the last letter, I pressed backspace once and the input boxes turned white and I was able to login. Let me know how you get on.
•2
10-11-2022 06:24:59
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- T
For those having trouble logging into your app, be sure your password doesn't have any forward slashes "/" in it. It works on the ring website but the app doesn't seem to like forward slashes. I had to change my password to one without forward slash and was able to login
•0
23-12-2022 11:17:12
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Caitlyn_Ring
Hi neighbors. If you receive any type of error message when logging in, please try the following troubleshooting steps: - [Reset the password](https://support.ring.com/hc/en-us/articles/360034839572-Forgot-Your-Ring-Account-Password) for your Ring account to ensure you are entering the correct password. - Make sure both the Ring app and your phone's operating system are [fully updated](https://support.ring.com/hc/en-us/articles/4812209807124-Mobile-Device-Compatibility-and-the-Ring-App). - Attempt to log in on a different computer or mobile device to see if this concern is isolated to one device. - Disable any VPNs you have enabled as the Ring app does not support the use of VPNs. If you're still unable to get signed into your Ring account after reviewing the steps above, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)
1
18-08-2022 11:02:57
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