Hi @user70469. Those were excellent troubleshooting steps to try to address your concern. I would also recommend trying to complete your setup using a different phone or tablet to see if that helps. We also have this Help Center [page](https://support.help.ring.com/hc/en-us/articles/217219526) with other steps you can try. If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.