Unable to install any device (Ring alarm 1st gen)

Good morning and happy new year

I’m trying to install a second hand ring alarm I’ve been gifted by my brother, but I’m having trouble with the base station recognizing the sensors.

This is a 7 piece set and first generation. Only one contact sensor still had the plastic tab and was the only one recognized by the base station - no other sensor, keypad was.

As per the app I tried to remove the batteries on each sensor and put them back in one by one close to the base station but still had no luck.

My brother has already removed the base station from his app.

The ring alarm is working right now, but only with the contact sensor at the main door, I would really like to install the keypad and movement sensor.

I’m really out of ideas and I was hoping I could get some help here.

Thank you so much for your time

Welcome to the Community, @Ulysses31, and happy new year! You’ve certainly covered all the right steps here. As this system was previously setup, some of the sensors or Alarm device might need to be removed. To remove an Alarm device or sensor:

  1. In the Ring app, tap Menu , then tap Devices , then tap Alarm Base Station , then tap the sensor you wish to remove.
  2. Tap the Gear icon on the top right corner, then tap Remove , then on the next screen tap Remove again
  3. Remove the cover from the device and remove the battery from the device. (depending on Alarm device type, this step may vary)
  4. Wait a few seconds and then reinsert the battery.
  5. The app will let you know the device was removed.

Once the device in question is removed, you can then try again to pair it. If this does not resolve your concerns, a reset of the Base Station may be necessary. As this is considered an advanced step, we recommend performing this step with our support team. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. I hope this helps! :slight_smile: