Responses (7)

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Peanut6840
I’m having the Same problem just started last night on my camera and doorbell
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25-05-2021 22:11:04
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AshleyRutland
I've got similar, but never records or activate on motion sensor. Device also drops off wifi all the time even when placed next to router so not a signal issue. Other cameras all work fine
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27-05-2021 08:23:18
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Tom_Ring

Hi neighbors. It might be that you need to adjust some settings on your router. This Help Center article [here](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices) has information on the ports and protocols that our Ring devices use. If you need any assistance with this, you can reach out to your internet service provider or or support team.Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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28-05-2021 21:09:57

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Yobibit

I have this same problem. It occurs in Live view on my devices (doorbell cam and stick up cam) using both both iOS and Android apps. Always "“We’re having trouble connecting to your device.” It never manages to connect.Your advice suggests adjusting router settings but I have completely deactivated the firewall in my router and it does not fix this issue.Live View works perfectly in the app "Rapid Ring". Live view worked perfectly for around 2 years before this started happening, and nothing has changed in my computer/networking setup since then. For these reasons, it really does feel like a bug has been introduced at some point with Live View.

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29-12-2021 17:13:03

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Tom_Ring

Hi @Yobibit. What kind of phone are you using the Live View on? Since it works with the Rapid Ring app, it might have something to do with the permissions selected for your Ring app. I would also make sure that your Ring app is up to date.

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30-12-2021 19:07:29

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Nikon
My live view didn’t work for a week until I switched off my Surfshark VPN. I have no problem with live view anymore.
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31-05-2021 13:47:41
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user6887
I have the same issue as you reported. Could you please Vote for this Feature Request? Hopefully with enough votes Ring may finally pay some attention to this.Thanks.https://community.ring.com/t/fix-the-ring-mobile-app-to-properly-use-lte-4g-without-the-many-reported-issues/112034
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27-01-2022 20:48:48
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