Hi neighbors. It might be that you need to adjust some settings on your router. This Help Center article here has information on the ports and protocols that our Ring devices use. If you need any assistance with this, you can reach out to your internet service provider or or support team.
Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.